COVID-19 UPDATES

AN UPDATE FROM OUR GENERAL MANAGER

June 9,2020

Dear Magic Springs Guests,

At this time the concerts listed on our website are going forward as planned. To ensure everyone's enjoyment it is highly recommended that concert attendees bring blankets as social distancing guidelines of six feet will be enforced. We ask your assistance in self-distancing your group from others.

Due to these restrictions reserved seating sales will continue to be suspended. Those who have purchased reserved seats will provide updates individually via email.

We will continue to provide updates as they become available. We thank you in advance for your patience and understanding with regards to the new health and safety guidelines and look forward to seeing you in the park soon.


Sincerely,
Jack Bateman
GM Magic Springs Theme and Water Park

 

 

 

 

 

 

 

AN UPDATE FROM OUR GENERAL MANAGER

May 29,2020

Dear Magic Springs Guests,

As you prepare for your visit to Magic Springs Theme & Water Park, we thank you in advance for your patience and understanding with regards to the new health and safety guidelines being implemented as a result of COVID-19.  We look forward to providing you an opportunity where everyone can get out and begin to enjoy the outdoor fun that our theme and water park provides each season.  Our goal is to provide a fun, safe, and close to home getaway.

In accordance with a plan approved by Governor Asa Hutchinson as part of the state's Ready for Business initiative, we have put in place re-doubled, rigorous sanitizing protocols and social distancing efforts.  Additionally, we will be following any related recommendations from the Center for Disease Control (CDC), the World Health Organization (WHO), the Occupational Safety and Health Administration (OSHA), and Industry best practices.  We will do our best to provide a safe environment.  It is also up to you, our guests, to help us ensure the safest experience for everyone.

Listed below are a few of our new Safety Guidelines for the enhanced health and safety of our guests and team members.  Please visit our website prior to your visit for the latest safety information.

COVID -19 Safety Guidelines

Manage Park Capacity: As part of our approved plan we will follow the guidance of state health agencies to limit attendance to 30% of capacity within the Theme Park and 50% of capacity within the Water Park and will monitor in-park attendance on an hourly basis during operation.

Implement Daily Wellness Checks: Team members and guests will undergo a verbal screening upon arrival each day.  Team members will also receive a temperature check and will be sent home if their temperature exceeds 100.4 °F.  The screening questions include:

Have you exhibited any of the following symptoms recently: Fever over 100.4? Cough?  Shortness of Breath?  Chills?  Muscle Pain?  Sore Throat?  New loss of Taste?
Have you traveled outside the United States recently?
Have you been exposed to anyone showing symptoms of COVID-19 within the last 14 days?
Are you or anyone in your Household currently under quarantine?

Answering yes to any of these questions may prevent you from entering the park.  Additionally, we recommend that employees and guests who feel ill or are considered High Risk to COVID-19 to stay at home.  They are the most vulnerable to illness.

Face Coverings: Masks are strongly encouraged for guests and will be required for in-door food locations.  Masks will be required for employees while near park guests.

Practice Social Distancing: Guests will be guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party.  Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations and more.  Deck layouts are modified to ensure distancing in all lounging and dining areas.  Limited seating on rides and attractions have been adjusted for distancing as well.  Acrylic barriers have been put in place at our food and merchandise locations to limit exposure.

Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.

Rides and Queue Lines:

We have changed the configuration of our queue lines to allow for social distancing between families. As our overall queue capacity will be reduced, lines for our attractions may appear to be longer than normal.
We request your assistance in leaving the appropriate space between your family and others in lines, on rides, and in food venues to ensure proper social distancing as recommended by the CDC.
On our higher capacity and more popular attractions, Magic Springs attendants will direct the loading of ride vehicles to maintain proper spacing between family groups.
Though this procedure may increase the time between cycles by a couple of minutes, the additional distancing will reduce the possibility of virus transmission.

Promote Hand Hygiene & Respiratory Etiquette: Additional alcohol-based hand sanitizing stations are placed throughout the park to include ride exits, venue entrances and other high touch areas.  Signs are displayed to encourage all employees and guests to wash their hands often and cover their coughs and sneezes.

Clean, Disinfect and Sanitize on a Continuous Basis: The CDC states, "Proper operation and disinfection of pools, hot tubs, and water playgrounds should kill the virus that causes COVID-19"  The water in all the attractions at Magic Springs is tested multiple times throughout the day to ensure proper sanitation levels are kept.  We have assigned additional Magic Springs team members duties that support cleanliness throughout the park, including disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces.  We encourage you to read the instructional signs in all areas to maintain a safe environment for you as well as the other guests.

Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online prior to arriving at the park to minimize interactions during the park entry experience.  Guests are encouraged to use cashless or credit card payments instead of using cash while visiting.

Manage Use of Indoor Areas & Communal Spaces: Homeland Security’s bio defense research laboratory states, “sunlight seems to be very detrimental to the virus,” and “within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight.”  Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day.  Employee break areas are expanded for social distancing and use of communal areas is staggered.

Assist with your COVID-19 Concerns: Our team is available to respond to COVID-19 concerns from guests or team members.  Our leadership team is here to help with your COVID-19 questions, comments, or suggestions.  Should you or anyone in your party begin to feel ill, or need assistance during your visit, just ask us for help.  Our Leadership team is working hard to stay informed of all the latest safety procedures for our park.  We will train and communicate with our staff on all current safety protocols and ensure that the team is socially distanced during meetings and training's.

COVID-19 NOTICE

For the safety of all our guest and team members, we have increased all health and safety measures at Magic Springs Theme & Water Park. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present.By visiting Magic Springs Theme & Water Park, you are voluntarily assuming all risks related to exposure to COVID-19.

Our team looks forward to our role as a responsible outdoor recreation venue. We expect that our guests will also be prepared to do their part, as we are all in this together to safely reopen Arkansas.

Stay Safe – We look forward to seeing you in the Park this summer.


Sincerely,
Jack Bateman
GM Magic Springs Theme and Water Park

 

 

 

 

 

 

 

A LETTER FROM OUR GENERAL MANAGER

May 25,2020

Dear Magic Springs Season Pass Holders and Loyal Fans,

I hope that you, your family and your friends are well and staying safe. These are truly unprecedented times for all of us and I would like to thank you for your patience as we work through the many challenges this pandemic has presented. I also wanted to take a moment to update you on the status of our opening as well as plans for the upcoming season.

I am pleased to announce that we will open the park for the 2020 season on June 1, in accordance with a plan approved by Governor Asa Hutchinson as part of the state's Ready for Business initiative. Our approved plan calls for us to put in place re-doubled, rigorous sanitizing protocols and social distancing efforts, as we follow the guidance of state health agencies for 30% of capacity within the Theme Park and 50% of capacity within the Water Park.

The entire Magic Springs team is working hard to welcome you back to the park as the COVID-19 crisis has required us to raise our cleaning and sanitizing standards to even higher levels with new protocols. These changes will apply to both our staff and guest. We have prepared a list of things to know before your visit. LEARN MORE HERE »

Many of you have had questions regarding Season Passes and we are glad to announce that we have extended the “Visit By” dates for Season Pass benefits for all Pass Holders who activate their Pass by June 28, 2020. These benefits are Season Parking, Souvenir Sport Bottle* and Bring-a-Friend FREE ticket. Additionally, to show our deep gratitude for your loyalty and support during these challenging times, we are providing the following bonus benefits to our Season Pass Holders for the 2020 season.

• $10 added to each Pass purchased by May 31, good for In-Park food or merchandise.
• BONUS Bring-a-Friend FREE ticket valid for one-time use until 11/1/20
     - (Excludes Saturdays in June or July)
• 3 Bring-a-Friend FREE Days - Bring-a-Friend FREE each of these special days!
     - July 22 - Magic Springs Birthday
     - September 7 – Labor Day
     - September 26 – Opening Day of Magic Screams
• Monthly In-Park discounts via electronic coupons
• Plus, even more, value-added benefits to come. LEARN MORE HERE »

 For those who purchased the GOLD Pass you get all your original benefit along with the bonus perks above plus a Season Tube Rental will be added to your Pass.

We look forward to providing an opportunity for everyone to enjoy safe outdoor fun-in-the-sun that's close to home this summer during these extraordinary times. Our thoughts are with everyone directly impacted and hope that you are staying safe. I cannot thank you enough for your continued support and understanding. We look forward to entertaining you at Magic Springs Theme and Water Park soon!


Sincerely,
Jack Bateman
GM Magic Springs Theme and Water Park

 * Souvenir Sport Bottles subject to availability. Supplies are limited. 

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COVID-19 NOTICE
For the safety of all our guest and team members, we have increased all health and safety measures at Magic Springs Theme & Water Park. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present.By visiting Magic Springs Theme & Water Park, you are voluntarily assuming all risks related to exposure to COVID-19.

 

 

COVID-19 FAQs

   I have a group event planned at the park during the closure. What should I do?    I have one-day tickets to the park. What should I do?    Will the park be open for early activation of Passes?    Will the “Visit By” dates for the Season Pass benefits be extended?    How does the delayed open affect my 2020 Season Pass?    May I get a refund for my Season Pass/Day Ticket?    Are you still hiring for the 2020 season?    What if I already have an interview scheduled?    What are your cleanliness and sensitization standards and procedures?

I have a group event planned at the park during the closure. What should I do?

   Contact your group organizer/leader for details. Group organizers/leaders should contact their park account representative directly. If you’re not sure who your park account representative is OR you purchased your group tickets (of 15 or more) from the website, please email us at Sale@MagicSprings.com and we will help you.

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I have one-day tickets to the park. What should I do?

   One-day tickets are valid any regular operating day through November 1, 2020.Check the operating calendar for details.

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Will the park be open for early activation of Passes?

   At this time, the Season Pass office is temporarily closed. When it is safe to do so, we will re-open. You can also activate your Season Pass anytime the park is open for normal operation but please remember for the Season Parking, Souvenir Sport Bottle * and Bring-a-Friend FREE ticket you must activate your Pass by June 28, 2020.

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Will the “Visit By” dates for the Season Pass benefits be extended?

   We have waived the “Visit By” dates for the original Season Pass benefits and will instead provide Season Parking, Souvenir Sport Bottle * and Bring-a-Friend FREE ticket to every Pass Holder who activate their Pass by June 28, 20202. Please note that Souvenir Sport Bottles are while supplies last as quantities are limited.

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How does the delayed open affect my 2020 Season Pass?

   Your 2020 Season Pass and 2020 GOLD Pass will continue to be valid for the duration of the season it was originally purchased for. We have added additional value-added benefits to your 2020 Season Pass! Including:

 

      $10 added to each Pass purchased by May 31(FREE money to use for in-park purchases of food or merchandise) 

      BONUS Bring-a-Friend FREE ticket valid for one-time use any day until November 1st
             Excludes Saturdays in June or July

      Bring-a-Friend FREE BONUS Days - Bring-a-Friend FREE on each of these special days!
            - July 22 - Magic Springs Birthday
            - September 7 – Labor Day
            - September 26 – Opening Day of Magic Screams

      Monthly In-Park discounts via electronic coupons

      Plus, even more, value-added benefits to come. Stay tuned!

 

For those who purchased the GOLD Pass you get all your original benefit along with the bonus perks above PLUS a Season Tube Rental will be added to your Pass.

If you already visited the park and activated your pass during Magic Screams please visit the My Pass Page to see the new changes. If you haven’t activated your pass yet, not to worry. The credit will be applied once you do.

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May I get a refund for my Season Pass/Day Ticket?

   While these times are uncertain, we know that creating fond memories with your family will always be important and our team at Magic Springs Theme & Water Park looks forward to welcoming you to the park this summer. Your season pass or daily admission ticket is valid throughout the 2020 season. We remain thankful for your support and patronage, now more than ever.

Season Passes and Day Tickets are non-refundable as stated at purchase and will be valid any regular operating day in 2020. The policy also applies to non-admission purchases and any specific day VIP Experience purchases. For Season Pass holders, we will be providing additional benefits and special events this summer to make up for the inconvenience.

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Are you still hiring for the 2020 season?

   Yes, we are still accepting applications for seasonal staff for this season. If you are interested in applying, please visit, MagicSprings.com/jobs

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What if I already have an interview scheduled?

   If you’ve already scheduled an interview, please reach out to the Magic Springs HR team at 501-318-5336.

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What are your cleanliness and sanitizing standards and procedures?

   Here at Magic Springs Theme & Water Park, the safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department. We have put in place plans to exponentially increase our sanitizing protocol and will continue to follow the guidance of state and local health agencies.

All guest and team member high-touch points including surfaces, railings, technology screens, handles and doors will be sanitized throughout the day as per regular policy. We have added hand sanitizer stations at the following locations: Blue Canoe, Cool Zone, Ozark Taxis, Pine Cone Theater, Seven Falls Walkway & Split Rock Grill. Sanitizer may also be found at each ride and retail location upon request. Additional stations will be added as needed throughout the park. Anti-bacterial soap will continue to be available throughout the park and signs will be installed to remind team members and guests of health and hygiene best practices.

In addition to the steps outlined above, we will ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park will follow guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO.)

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COVID-19 NOTICE

For the safety of all our guest and team members, we have increased all health and safety measures at Magic Springs Theme and Water Park.  You must follow all posted instructions and instructions given by our team members while visiting.

The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.  There is an inherent risk of exposure to COVID-19 while in any public place where people are present.  By visiting Magic Springs Theme and Water Park, you are voluntarily assuming all risks related to exposure to COVID-19.

 

Please call 501.624.0100 for additional questions.