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AN UPDATE FROM OUR GENERAL MANAGER
July 19, 2020
Dear Magic Springs Guests,
Per the statewide order issued by Governor Asa Hutchinson, effective immediately, guests will be required to wear face masks to enter Magic Springs Theme and Water Park. Masks will also be required at all in-door spaces such as restrooms, changing areas, gift shops and restaurants. Masks will not be required in open spaces such as walkways if guests remain at least six feet apart. We ask your assistance in self-distancing your group from others. Masks are required to ride bumper cars and The Hawk. Masks will not be required at water attractions. Masks are not required for children UNDER 10 or guests with medical conditions such as asthma. Please note that Magic Springs does not supply masks, but they are available for purchase at the Front Gate and our retail shops
We will continue to provide updates as they become available. We thank you in advance for your patience and understanding with regards to the new health and safety guidelines and look forward to seeing you in the park.
GM Magic Springs Theme and Water Park
For the safety of all our guest and team members, we have increased all health and safety measures at Magic Springs Theme & Water Park. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present.By visiting Magic Springs Theme & Water Park, you are voluntarily assuming all risks related to exposure to COVID-19.
As you prepare for your visit to Magic Springs Theme and Water Park this summer we wanted to share with you some helpful tips as well as provide you with an idea of what to expect when you arrive:
Consider purchasing the following items online to minimize wait. We encourage the use of credit cards whenever possible
Bring as few items as possible into the park. Park Security will be doing bag checks
Bring a coast guard approved life-jacket for children
Masks are required to enter the park and while inside locations such as restrooms, changing rooms, restaurants and gift shops. Masks will not be required in open spaces such as walkways if guests remain at least six feet apart. We ask your assistance in self-distancing your group from others. Masks are required to ride bumper cars and The Hawk. Masks will not be required at water attractions. Masks are not required for children UNDER 10 or guests with medical conditions such as asthma.
Please note that Magic Springs does not supply masks, but they are available for purchase at the Front Gate and our retail shops
Be patient - as social distancing will create added wait times at high volume locations such as:
Entrance to Rides & Water Attractions
Food Stands & Retail locations
Season Pass Office
Social distancing will cause reduced capacities on most attractions. For your safety please follow all posted guidelines
The following locations will be closed due to social distancing requirements for guest safety:
Select Games Locations
Old Time Photo
Additionally, waves are not currently operational at Wave Pool due to social distancing requirements
Tube usage guidelines:
River – Tubes are required & will be provided
Wave Pool – Tubes are not allowed
Seating in Water Park will be reduced to comply with social distancing guidelines
Due to fewer anticipated guests may we suggest a weekday visit so as to ensure the best visit possible
Thank you again for your patience and understanding during these unprecedented times. Should you have additional questions you may email us at Info@MagicSprings.com or call 501-624-0100. We look forward to seeing you at the park this summer.
Manage Park Capacity: As a part of our approved plan we will follow the guidance of state health agencies to limit attendance to 30% of capacity within the Theme Park and 50% of capacity within the Water Park and will monitor in-park attendance on an hourly basis during operation.
Implement Daily Wellness Checks: Team members and guests will undergo a verbal screening upon arrival each day. Team members will also receive a temperature check and will be sent home if their temperature exceeds 100.4 °F. The screening questions include:
Have you exhibited any of the following symptoms recently: Fever over 100.4? Cough? Shortness of Breath? Chills? Muscle Pain? Sore Throat? New loss of Taste?
Have you traveled outside the United States recently?
Have you been exposed to anyone showing symptoms of COVID-19 within the last 14 days?
Are you or anyone in your Household currently under quarantine?
Answering yes to any of these questions may prevent you from entering the park. Additionally, we recommend that employees and guests who feel ill or are considered High Risk to COVID-19 to stay at home. They are the most vulnerable to illness.
Face Coverings: Masks are required to enter Magic Springs Theme & Water Park. Masks will also be required at all in-door spaces such as restrooms, changing areas, gift shops and restaurants. Masks will not be required in open spaces such as walkways if guests remain at least six feet apart. We ask your assistance in self-distancing your group from others. Masks are required to ride bumper cars and The Hawk. Masks will not be required at water attractions. Masks are not required for children UNDER 10 or guests with medical conditions such as asthma. Masks will be required for employees while near park guests.
Practice Social Distancing: Guests will be guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party. Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations and more. Deck layouts are modified to ensure distancing in all lounging and dining areas. Limited seating on rides and attractions have been adjusted for distancing as well. Acrylic barriers have been put in place at our food and merchandise locations to limit exposure.
Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.
Rides and Queue Lines:
We have changed the configuration of our queue lines to allow for social distancing between families. As our overall queue capacity will be reduced, lines for our attractions may appear to be longer than normal.
We request your assistance in leaving the appropriate space between your family and others in lines, on rides, and in food venues to ensure proper social distancing as recommended by the CDC.
On our higher capacity and more popular attractions, Magic Springs attendants will direct the loading of ride vehicles to maintain proper spacing between family groups.
Though this procedure may increase the time between cycles by a couple of minutes, the additional distancing will reduce the possibility of virus transmission.
Promote Hand Hygiene & Respiratory Etiquette: Additional alcohol-based hand sanitizing stations are placed throughout the park to include ride exits, venue entrances and other high touch areas. Signs are displayed to encourage all employees and guests to wash their hands often and cover their coughs and sneezes.
Clean, Disinfect and Sanitize on a Continuous Basis: The CDC states, "Proper operation and disinfection of pools, hot tubs, and water playgrounds should kill the virus that causes COVID-19" The water in all the attractions at Magic Springs is tested multiple times throughout the day to ensure proper sanitation levels are kept. We have assigned additional Magic Springs team members duties that support cleanliness throughout the park, including disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces. We encourage you to read the instructional signs in all areas to maintain a safe environment for you as well as the other guests.
Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online prior to arriving at the park to minimize interactions during the park entry experience. Guests are encouraged to use cashless or credit card payments instead of using cash while visiting.
Manage Use of Indoor Areas & Communal Spaces: Homeland Security’s bio defense research laboratory states, “sunlight seems to be very detrimental to the virus,” and “within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight.” Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day. Employee break areas are expanded for social distancing and use of communal areas is staggered.
Assist with your COVID-19 Concerns: Our team is available to respond to COVID-19 concerns from guests or team members. Our leadership team is here to help with your COVID-19 questions, comments, or suggestions. Should you or anyone in your party begin to feel ill, or need assistance during your visit, just ask us for help. Our Leadership team is working hard to stay informed of all the latest safety procedures for our park. We will train and communicate with our staff on all current safety protocols and ensure that the team is socially distanced during meetings and training's.